January 27th, 2012 | Banking |
Barclays telephone banking-is it a good system or not? Let’s look at the 2 most important variables:
#1) Customer service
This is obviously VERY important in telephone banking. How is the service?
Like practically all other banks today, Barclays outsources their call centers. Translated: you’d better cross your fingers and hope you get somebody who speaks good English.
However, their employees generally tend to be well screened… and for the most part tend are knowledgeable and speak English well. More often than not you will have a good experience-at least when speaking with someone.
The problem is getting to speak to somebody. It’s not uncommon to experience extraordinarily long wait times when calling during busy hours.
#2) Ease of use
Barclays telephone banking is relatively easy to understand, which is good because it means you should rarely have to speak to someone in the first place. You can perform almost any function over the phone that you could at a physical branch.
Be aware…
One complaint some have had is that occasionally scam artists will call you posing to be from the company… but they are really just after your bank account info. Generally speaking, if someone calls you asking for your info–even if they claim to be from Barclays–don’t give it to them.
Obviously this isn’t a slight against the company-it has nothing to do with them. It’s just something to be careful of.
So is it recommended?
Overall I would say yes. Assuming you don’t have to speak to a live person-and usually you won’t-Barclays telephone banking is a good system to use.
December 31st, 2011 | Banking |
Online banking has virtually become the normal way of banking for the younger generations of bank users. So has the debit card fast become an important part of a new generation.
Writing checks and paying bills are not the most fun a private citizen can have but knowing the process will be completed with no real reason for concern is a wonderful thing most people take for granted. Just another sign your bank is doing its job carefully and properly. However online banking makes that process so much easier for you. If you have forgotten to write the amount of a check in the registry you wont have to wait for the arrival of the bank statement in the mail to get your registry up to date. And it is far simpler to keep your checking account registry up to date and to the penny when you utilize online banking.
Some of the useful ways online banking helps you with your banking needs is the fact you can check the status of any loan you have in your name. Not only can you check the status of your account on a daily basis you can also utilize the bill paying online tools. As with most of the new technology if you never use it you wont know what you are missing. Once you delve into the ease and convenience of online banking and see the many uses you will have for it you will be amazed.
Keeping costs low while providing impeccable services to the public is the name of the game in any business. Staying current with the technology available is another smart business move. Online banking meshes the two and becomes a simple way to bank. Since websites are relatively simple to maintain the banking institute must agree the benefits of offering this service to customers far outweighs any expenses incurred.
Online banking is fast becoming the wave of the future so don’t delay your attempt at surfing the web and creating a user name and password. These are secure websites so there is no reason to fear your information falling into the wrong hands. Online banking is as simple as clicking on your favorite website or playing the latest version of solitaire.
December 21st, 2011 | Banking |
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