Barclays Telephone Banking? An Unbiased Review of Barclays Banking
January 27th, 2012 | Banking | No Comments »
Barclays telephone banking-is it a good system or not? Let’s look at the 2 most important variables:
#1) Customer service
This is obviously VERY important in telephone banking. How is the service?
Like practically all other banks today, Barclays outsources their call centers. Translated: you’d better cross your fingers and hope you get somebody who speaks good English.
However, their employees generally tend to be well screened… and for the most part tend are knowledgeable and speak English well. More often than not you will have a good experience-at least when speaking with someone.
The problem is getting to speak to somebody. It’s not uncommon to experience extraordinarily long wait times when calling during busy hours.
#2) Ease of use
Barclays telephone banking is relatively easy to understand, which is good because it means you should rarely have to speak to someone in the first place. You can perform almost any function over the phone that you could at a physical branch.
Be aware…
One complaint some have had is that occasionally scam artists will call you posing to be from the company… but they are really just after your bank account info. Generally speaking, if someone calls you asking for your info–even if they claim to be from Barclays–don’t give it to them.
Obviously this isn’t a slight against the company-it has nothing to do with them. It’s just something to be careful of.
So is it recommended?
Overall I would say yes. Assuming you don’t have to speak to a live person-and usually you won’t-Barclays telephone banking is a good system to use.
